In addition to the services, we provide a platform for arranging and scheduling home-based services (“Manpower Services”). Our services include labourwala’s facilitation of payments to service professionals for the services they provide to you, and our collection of payments from them.
If a separate agreement is signed, you may use the platform for personal and non-commercial purposes only. AARS MAN POWER SOLUTION PRIVATE LIMITED terms and conditions will be deemed accepted by you if you avail of the services from a legal jurisdiction of india
You may receive text messages, emails, or Whatsapp messages from Labourwala relating to your bookings, usage of the services, or marketing campaigns. By opting out of these text messages by contacting Labourwala at privacy@labourwala.com, you agree and acknowledge that it may affect Labourwala ‘s ability to provide the services(or parts of the services).
ACCOUNT CREATION
For access to the services, you will need to create an account on the platform(“Account”). For this account, you may be asked to provide certain details, including your phone number. A minimum age of 18 is required.
If any information regarding your account changes or is modified, you will promptly update your details on the platform.
If there is any disclosure or unauthorized use of your account, or any other breach of security in relation to your account, you are solely responsible of maintaining the security and confidentiality of your account.
All activities undertaken through your account, including those performed by others, are your responsibility. We won’t be held responsible for unauthorized access to your account.
The services may provide you with information and promotions from us and our third-party partners, as well as requests for payments, information about the services and promotional offers.
USER CONTENT
On or through the platform, users can post, upload, publish, display, transmit, or submit comments, reviews, suggestions, feedback, ideas, or other content(“User content”) that they have created an account with us.
It may be necessary for us to request reviews from you about service professionals in order to ensure the effective provision of the services and quality control purposes. You acknowledge and agree that service professionals may submit reviews about you to us as part of the effective provision of the services and quality control purposes.
With respect to these terms and the licenses granted under this clause, you waive any claims relating to moral rights or other similar rights.
User content that violates these terms may be removed or restricted by AARS MAN POWER SOLUTION PRIVATE LIMITED without notice to you.
CONSENT TO USE DATA
Your personal data may be collected and used in accordance with our privacy policy. You can find our privacy policy at https://www.labourwala.in/privacy-policy and it explains the categories of personal data we collect and process about you.
We do not share your information with our affiliates or other third-party service providers in addition to any consent you may provide in accordance with our privacy policy .Data and information relating to your use of the services may be used for purposes such as providing the services, analyzing, identifying trends, and for statistical purposes to enhance the effectiveness and efficiency of our services and to provide beneficial schemes, new offers for experience enhancement.
Law enforcement agencies, the government, and related bodies may direct us to disclose your data in connection with criminal or civil proceedings, depending on applicable laws. The data may be shared with relevant agencies or bodies in such cases with your consent.
BOOKINGS
Orders: The platform allows you to book various services based on available slots at a time of your choosing. To book, simply follow the instructions on the platform. It is our goal to find you a service professional who can provide the service at the requested tine, unless it is unavoidable. If it is unavoidable, we will contract you for an alternative time.
Confirmation: The platform will provide you with confirmation of your request via SMS, email, or push notification. Once the booking is confirmed, your payment will be required as stated on the platform.
Cancellations: Labourwala ‘s cancellation policy specifies the cancellation fees that apply to reservations that are cancelled before confirmation on the platform.
Substitutions: Whenever a selected service professional is unavailable or cancels, we will offer you a substitute from among our registered service professionals.
PRICING, FEES AND PAYMENT TERMS
You may be charged for the different services you may avail or for any other facilities you may take advantage of on the platform from time to time.
Payment Processor: As part of our billing process, we may use a third-party payment processor (“Payment Processor”) to process payments. These terms will apply in combination with the terms and policies of the payment processor. A failed payment shall be credited according to the terms of the payment processor if we are not responsible for the error made by the payment processor.
CUSTOMER CONDUCT
Service professionals are protected from discrimination based on their race, religion, caste, national origin, disability, gender identity age or any other characteristic protected by law. A refusal to accept pro services based on any of these characteristics constitutes such discrimination.
All service professionals should be treated with courtesy and respect and they should have access to an appropriate, safe and clean location to complete their work. If you do not provide a safe, clean and appropriate location for the service professionals or behave discourteously, disrespectfully, abusively or otherwise inappropriately towards them, they may refuse to perform pro services. If you behave in a disrespectful, discourteous or otherwise inappropriate manner toward any service professional, we may with hold your access to the services and otherwise limit your access to pro services.
In the event that you discriminate against service professionals or fail to provide a safe, clean and appropriate location for service professionals to perform their pro services, you will be liable. furthermore you will disclose to AARS MAN POWER SOLUTION PRIVATE LIMITED and the service professional all information that may impact the service professional’s ability to perform the pro services.
If a service professional behaves discourteously, disrespectfully, abusively, inappropriately or in violation of the law, you are required to report the incident to info@labourwala.com at the earliest possible time.